Question 1

What can I expect from the consultation?

Accepted Answer

At Rooh Counselling and Psychotherapy, the consultations are 15 minutes long and can take place either on the phone, or on video call. They typically will involve your therapist asking you some questions to learn a bit about you and what is bringing you to therapy, as well as exploring what your goals might be. The consultation is also a great opportunity for you to learn a bit about your therapist and gauge an idea of whether or not the two of you are a right fit. Most importantly, the consultation serves as an opportunity for you to ask any questions you may have. The primary goal of the therapist during this consultation is to make you feel as comfortable and supported as possible as you begin this journey.

Question 2

How many sessions will I need and how often?

Accepted Answer

Every individual and what they are experiencing is unique to them, along with their therapeutic journey. Hence, there is no specific number of sessions which works the same for everyone. This is dependent on your therapeutic concerns and goals, as well as numerous other factors. In terms of frequency, we typically recommend starting off with weekly sessions to build momentum, and gradually extending the gaps. However, this is also dependent on each unique client and case. Both of these questions can be discussed with your therapist to gain a better idea, and you may find that the answers might also change as you proceed through therapy. Your therapist will always work with you in a flexible manner to adjust to your needs and goals, even if you find them changing.

Question 3

What are session rates and do you offer sliding-scale?

Accepted Answer

A 50-minute session is priced at $140 flat. We do have limited spots for sliding-scale which involves adjusting the aforementioned rate to provide you with the care you need without placing immense financial strain on you. However, this is determined on a case-by-case basis, and is typically for a limited amount of sessions, following which there may be price increases. Please send us an email to get further information about sliding-scale therapy and discuss your eligibility. We try our best to help how we can, as we believe that everyone deserves care for their mental health.

Question 4

Do you accept insurance?

Accepted Answer

Psychotherapy is typically covered by most major insurance providers. However, we strongly suggest that you check in with your provider to confirm whether or not you have coverage, and if so, what percentage of the cost is covered. At this time, we do not offer direct billing. Rather, following each session, you will be emailed a receipt which you can submit to your insurance provider in order to receive compensation.

Question 5

What forms of payment do you accept?

Accepted Answer

We accept all major credit cards. We also accept e-transfer if necessary.

Question 6

What is your cancellation/rescheduling policy?

Accepted Answer

We kindly ask that you provide us with a minimum of 24-hours notice to cancel your appointment, and a minimum of 12-hours notice to reschedule your appointment. There may be applicable fees if this policy is not adhered to. We appreciate your understanding.

Question 7

I am new to therapy and hesitant about starting. Is that normal?

Accepted Answer

Yes! Not only is it completely normal, but it is also completely valid. It takes a lot of courage and strength to begin, but you have taken the initial step which has landed you here on this website. That is a testament to your strength and yearning for healing and growth. At first, the idea of therapy can definitely feel overwhelming and daunting, and you may even be skeptical. However, your therapist will do everything in their power to make you feel comfortable, accepted, and supported as you navigate this journey. They will also be there to discuss any questions or concerns you may have, regardless of what they are. You've already done the hard part by choosing to start therapy and the strength you used to do that will also help you through every step of your journey!